Shipping Policy

INTRODUCTION
Welcome to Chewyo. By accessing our website or purchasing from us, you agree to the following terms and conditions. Please read them carefully before using our site or services.

Chewyo (“we”, “us”, or “our”) operates this website and provides all related information, tools, and services available through it. By visiting our site and/or making a purchase, you are engaging in our services and agree to comply with these Terms of Service (“Terms”). These Terms apply to all users, including visitors, customers, vendors, and contributors.

We may update these Terms from time to time. Any changes will be posted on this page, and your continued use of our website after such updates means you accept the revised Terms. We encourage you to check this page periodically for any changes.

If any part of these Terms does not align with your preferences, we encourage you to discontinue use of our website or services.

ONLINE STORE TERMS
By agreeing to these Terms of Service, you confirm that you are at least the age of majority in your country or region, or that you have obtained consent from a parent or guardian for any minor dependents to use this Site.

You agree not to use our products or services for any unlawful or unauthorised purpose, and to comply with all applicable laws, including but not limited to copyright and intellectual property laws.

You must not upload, share, or transmit any harmful code, viruses, or malicious software through our website.

Any breach or violation of any of these Terms may result in the immediate suspension or termination of your access to our services.

GENERAL CONDITIONS
We reserve the right to refuse service to anyone at any time, for any reason we deem appropriate.

You acknowledge that certain parts of your content (excluding credit card details) may be transferred unencrypted and involve:

1. transmissions over various networks;
2. changes to conform and adapt to technical requirements of connecting networks or devices.

Please note that all credit card information is encrypted during transmission to ensure your security.

You agree not to reproduce, duplicate, copy, sell, resell, or exploit any part of our services, website, or access to them without our prior written consent.

Headings in this document are included for convenience and do not affect the meaning or scope of these Terms.

ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION
While we make every effort to provide accurate and up-to-date information, we do not guarantee that all details on this Site are complete, current, or entirely accurate. The content provided is for general information only and should not be used as the sole basis for making decisions. We encourage you to consult additional or more reliable sources before taking any action based on the material found here.

Some information on this Site may relate to past events or be historical in nature. Such information is provided for reference only and may not reflect the latest updates. We may update or change the content on this site at any time without notice, but we are not obligated to do so. It is your responsibility to stay informed of any changes to our website.

MODIFICATIONS TO THE SERVICE AND PRICES
Our product prices may change from time to time without prior notice. 

We reserve the right to modify, update, or discontinue any part of our services, products, or website content at any time, without notice.

We are not responsible or liable to you or any third party for any changes in pricing, temporary suspension, or permanent discontinuation of our services.

PRODUCTS OR SERVICES
Some of our products or services may be available exclusively online through our website. These items may have limited quantities and can only be returned or exchanged according to our Refund Policy.

We make every effort to display our products and their colours as accurately as possible. However, we cannot guarantee that your device’s screen will reflect the exact colour of each product.

We reserve the right to limit sales of our products or services to any person, region, or jurisdiction and to adjust quantities, prices, or availability at our discretion. All product descriptions or pricing are subject to change at any time without notice, at the sole of our discretion.

We may also modify or discontinue any product at any time without notice.

We do not guarantee that every product, service, or information provided will fully meet your expectations, and we are not responsible for any errors or inaccuracies that may occur.

Any offer for any product or Service made on this site is void where prohibited.

ACCURACY OF BILLING AND ACCOUNT INFORMATION
We reserve the right to refuse or cancel any order at our discretion. This may include limiting or cancelling quantities purchased per person, household, or order. These limits may also apply to orders made under the same account, credit card, or using the same billing or shipping address.

If we make changes to or cancel your order, we will do our best to notify you using the email address, phone number, or billing details provided at the time of purchase. We also reserve the right to restrict or decline orders that appear to be placed by resellers, dealers, or distributors.

You agree to provide accurate and up-to-date purchase and account information for all transactions. Please ensure your contact details and payment information remain current to allow us to process your orders and reach you when necessary.

For more details, please refer to our Refund Policy.

OPTIONAL TOOLS
We may provide access to third-party tools that we do not operate, control, or monitor from time to time.

You acknowledge and agree that we provide these tools on an “as is” and “as available” basis, without any warranties, representations, or endorsements. We are not responsible or liable for any issues that arise from your use of these optional third-party tools.

If you choose to use any such tools, you do so entirely at your own discretion and risk. We recommend reviewing and understanding the terms and conditions set by the relevant third-party providers before using their tools.

We may also introduce new services, features, or tools on our website in the future. These will also be subject to these Terms of Service.

THIRD-PARTY LINKS
Some content, products, or services available through our website may include materials provided by third parties.

Links on our Site may lead you to third-party websites that are not affiliated with us. We do not review or control these websites and cannot guarantee the accuracy, reliability, or completeness of their content. We are not responsible or liable for any materials, products, or services offered by third parties.

If you choose to engage with or make a purchase from a third-party website, you do so at your own discretion and risk. Please take time to review the third party’s policies and terms before completing any transaction. Any questions, concerns, or issues regarding third-party products or services should be directed to the relevant third party.

USER COMMENTS, FEEDBACK AND OTHER SUBMISSIONS
If you submit content to us, such as contest entries, creative ideas, suggestions, proposals, plans, or any other materials (collectively referred to as “comments”), whether requested or voluntarily shared, you agree that we may use, edit, copy, publish, distribute, or translate these comments in any medium, at any time, without restriction or compensation.

We are not obligated to:

1. Keep any comments confidential;
2. Provide payment for any submission/comments; or
3. Respond to any comments.

We may, but are not obligated to, monitor, review, edit, or remove any content that we determine, at our discretion, to be unlawful, offensive, threatening, defamatory, obscene, or otherwise inappropriate, or that infringes any intellectual property rights or violates these Terms.

You agree that your submissions will not infringe upon the rights of others, including copyrights, trademarks, privacy, personality, or other personal or proprietary rights. You also agree not to post or transmit any content that is defamatory, abusive, obscene, or contains viruses or other malware that could affect the Service or website’s operation.

You must not use a false email address, impersonate any person, or mislead us or others as to the origin of your comments. You are solely responsible for the accuracy and content of your submissions. We are not responsible or liable for any comments posted by you or any third party.

PERSONAL INFORMATION
Your submission of personal information through the store is governed by our Privacy Policy, which can be viewed here.

ERRORS, INACCURACIES AND OMISSIONS
There may be information on our Site or within the Service that contains typographical errors, inaccuracies, or omissions, occasionally. These may relate to product descriptions, pricing, promotions, offers, shipping charges, delivery times, or availability. We reserve the right to correct any errors, inaccuracies, or omissions, and to update, change, or cancel orders if any information in the Service or on any related website is inaccurate at any time, without prior notice (including after you have submitted your order).

We are under no obligation to update, amend, or clarify information in the Service or on any related website, including, without limitation, pricing information, except as required by law. Any specific update or refresh date applied in the Service or on any related website should not be taken to indicate that all information has been modified or is current.

PROHIBITED USES
In addition to other restrictions outlined in these Terms of Service, you are not permitted to use this website or its content:

1. for any unlawful purpose;
2. to solicit others to engage in unlawful acts;
3. to violate any international, national, state, provincial, or local laws or regulations;
4. to infringe upon or violate our intellectual property rights or those of others;
5. to harass, abuse, insult, harm, defame, slander, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability;
6. to submit false or misleading information;
7. to upload or transmit viruses, malware, or any harmful code that could affect the functionality or operation of the Service, related websites, or the Internet;
8. to collect or track the personal information of others;
9. to engage in spamming, phishing, pharming, pretexting, crawling, or scraping activities;
10. for any obscene, offensive, or immoral purpose; or
11. to interfere with or bypass the security features of the Service, related websites, or the Internet.

We reserve the right to suspend or terminate your access to our Service or any related website if you violate any of these prohibited uses.

DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY
We do not guarantee, represent, or warrant that your use of our Service will be uninterrupted, timely, secure, or error-free.

We do not warrant that the results that may be obtained from the use of the Service will be accurate or reliable.

You agree that, from time to time, we may remove the Service for indefinite periods or cancel the Service at any time without notice to you.

You expressly agree that your use of, or inability to use, the Service is at your sole risk. The Service and all products and Services delivered to you through the Service are (except as expressly stated by us) provided “as is” and “as available” for your use, without any representations, warranties, or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.

In no case shall Chewyo, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, Service providers, or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation, lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability, or otherwise, arising from your use of any part of the Service or any products purchased through the Service. This includes any other claim related in any way to your use of the Service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage incurred as a result of the use of the Service or any content (or product) posted, transmitted, or otherwise made available via the Service, even if we have been advised of the possibility of such damages.

Because some states or jurisdictions do not allow the exclusion or limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.

INDEMNIFICATION
You agree to indemnify, defend, and hold harmless Chewyo and our parent company, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns, and employees from any claim or demand, including reasonable attorneys’ fees, made by any third party due to or arising from your breach of these Terms of Service, any documents they reference, or your violation of any law or the rights of a third party.

SEVERABILITY
In the event that any provision of these Terms of Service is determined to be unlawful, void, or unenforceable, that provision shall still be enforced to the fullest extent permitted by law. The unenforceable portion will be considered severed from these Terms, and this determination will not affect the validity or enforceability of the remaining provisions.

TERMINATION
The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes.

These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our Site.

If, in our sole judgment, you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we may also terminate this agreement at any time without notice. You will remain liable for all amounts due up to and including the date of termination, and we may accordingly deny you access to our Services (or any part thereof).

ENTIRE AGREEMENT
The failure by us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.

These Terms of Service, along with any policies or operating rules posted by us on this Site or in relation to the Service, constitute the entire agreement and understanding between you and us. They govern your use of the Service and supersede any prior or contemporaneous agreements, communications, or proposals, whether oral or written, between you and us (including, but not limited to, any previous versions of the Terms of Service).

Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.

GOVERNING LAW
These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of Malaysia.

HEALTH DECLARATION
By purchasing or using this product, you acknowledge and agree to the following:

1. This product is not intended to diagnose, treat, cure, or prevent any disease.
   
2. All information provided in this website or in connection with the product is for general wellness and educational purposes only and should not be considered medical advice. Always consult a qualified healthcare professional for guidance on any medical concerns.
   
3. You confirm that you are in good health and do not have any medical condition that would make the use of this product unsafe.
   
4. If you have any existing medical conditions or are taking medication, please consult your doctor before using this product.
5. This product is not suitable for pregnant or breastfeeding women.
   
6. You understand and agree that you assume full responsibility for your health and any outcomes resulting from the use of this product.
7. Results may vary between individuals, depending on factors such as diet, lifestyle, and overall body condition.

CHANGES TO TERMS OF SERVICE
You can review the most current version of the Terms of Service at any time at this page.

We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.

CONTACT INFORMATION
Questions about the Terms of Service should be sent to us at salesmy@chewyo.wellcreatestudio.com or +0143798185 (WhatsApp).

Our contact information is posted below:
#20-04, #20-05 & #20-06, LEVEL 20, CITY PLAZA, 21, JALAN TEBRAU, 80300 JOHOR BAHRU JOHOR MALAYSIA

Last updated: 1 Jan 2026